Refund policy

At Shopnoura2.com, we prioritize your satisfaction and strive to ensure a delightful shopping experience across our carefully curated collections. We understand that sometimes things don’t work out, and we’re here to help. Our return policy is designed to be straightforward, balancing our commitment to quality with your convenience.

1. Return Period:
You have 15 days from the date you receive your item to request a return. We believe this timeframe allows you to evaluate your purchase while ensuring timely returns.

2. Eligibility for Returns:
To be eligible for a return, please ensure:
- The item is in its original condition—unused, unworn, and unaltered.
- All original tags are intact, and the item is in its original packaging.
- You can provide the receipt or proof of purchase.

Important: For health and safety reasons, certain products within our health and beauty, pet accessories, and babies and moms categories may not be eligible for return once opened or used. These include but are not limited to personal care items, grooming tools, and consumables.

3. How to Initiate a Return:
To begin a return, contact our customer service team at **info@shopnoura2.com**. Please include your order number and the reason for the return. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please Note: Returns sent without prior authorization will not be accepted.

4. Damages and Issues:
We take great care in packaging and inspecting your order. However, if you receive a damaged, defective, or incorrect item, please notify us immediately upon receipt at **info@shopnoura2.com**. We will work swiftly to resolve the issue, including offering replacements or refunds as appropriate.

5. Non-returnable Items:
Certain items are non-returnable for safety and hygiene reasons:
- Health & Beauty: Opened or used personal care items, cosmetics, skincare products.
- Babies & Moms: Opened bottles, used feeding accessories, and any product that comes into direct contact with the body.
- Pet Accessories: Opened pet food, used grooming tools, and items that have been worn by pets.

Custom orders, personalized items, sale items, and gift cards are also non-returnable.

6. Exchanges:
If you wish to exchange an item, we recommend initiating a return first. Once the return is accepted, you can place a new order for the desired item. This process ensures you get the item you want as quickly as possible.

7. Refunds:
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to reflect the refund in your account.

8. Contact Information:
For any questions or concerns about returns, exchanges, or refunds, please contact us at shopnoura2@gmail.com. We are here to assist you and ensure your shopping experience is seamless and satisfying.

Last updated: August 28, 2024.